Hathway Router Login

The Hathway router login for the ZTE and Genexis fibre boxes opens at 192.168.1.1. Type Admin as the username and the MAC ID printed on the back as the password, then fill in the captcha. Separate Tenda and D-Link routers from Hathway open at 192.168.0.1 and ask for the password last set on them.

Which Hathway router do you have?

Before the Hathway router login, check the box: Hathway’s broadband FAQ says the make is printed on the front and the model number on the back. The ISP router guides by country cover every other provider.

Your box	Kind	Address	Username	Password
ZTE F660, F602W or 612W	Fibre box with Wi-Fi	192.168.1.1	Admin	MAC ID on the back
Genexis Platinum 4410	Fibre box with Wi-Fi	192.168.1.1	Admin	MAC ID on the back
Tenda AC1200 A9	Wi-Fi router	192.168.0.1	None asked	Current password
D-Link DIR-615	Wi-Fi router	192.168.0.1	Admin or current name	MAC ID or current password
D-Link DIR-842	Wi-Fi router	192.168.0.1	None asked	Existing Wi-Fi password
TP-Link TL-WR850N	Wi-Fi router	192.168.0.1	See below	See below

If your model is missing from the table, for example a ZTE F670L, Hathway gives no login for it. Use the username and password on that box’s own label.

Hathway ZTE router login

Hathway calls the three ZTE units integrated Wi-Fi devices: the fibre box and the Wi-Fi are one unit. Hathway spells the username Admin in its steps and admin in its speed tips, so try the other case if one fails. For ZTE units from other providers, see the ZTE router login help, and for the address itself, the 192.168.1.1 login page.

Hathway Genexis Platinum 4410 login

The Genexis box signs in the same way as the ZTE units, and its Wi-Fi settings sit under the Net tab at the top of the page. BSNL installs the same model, as the BSNL fibre router login page shows.

Hathway Tenda, D-Link and TP-Link router login

These routers sit next to the Hathway connection and all open at 192.168.0.1, which the 192.168.0.1 login page covers in general terms.

• D-Link DIR-842: Hathway’s FAQ says to type your existing Wi-Fi password into the Admin Password box. More D-Link models are on the D-Link router login page.
• TP-Link TL-WR850N: Hathway lists it but gives no login. TP-Link’s own help says its routers open at tplinkwifi.net or 192.168.0.1, older models use admin twice, and newer ones ask you to create a password at first login.

Hathway router login on a phone

A page named after the maker should open: ZTE, GENEXIS or TENDA WIFI ROUTER.

Hathway router default password

On the ZTE and Genexis boxes, the factory password is the MAC ID, a code printed on the back label. Hathway calls it a 12 digit number without special characters. In practice that means the 12 letters and numbers of the MAC with every colon or dash left out. A MAC ID uses only the numbers 0 to 9 and the letters A to F, so a round character is always the number zero.

The MAC ID works only until someone changes the login, for example the installer or a family member. Pick a replacement with these tips for a strong password.

Your situation	Password to try
ZTE or Genexis box nobody has changed	Admin and the MAC ID
Box set up and changed by an installer	Ask the installer, then Hathway support
D-Link DIR-842	Your current Wi-Fi password
Model missing from Hathway’s list	The pair on that box’s label

There are three different logins, and Hathway says the Wi-Fi password and the router login are not necessarily the same.

Login	What it opens	Where it comes from
Router login	The settings page at 192.168.1.1 or 192.168.0.1	Admin plus the MAC ID, or the one set later
Wi-Fi key	Lets phones and TVs join the network	Back label, or whatever was saved on the router
Self Care account	Bills, plans and speed test at hathway.com	Your registered mobile number

For a lost Self Care password, Hathway’s help videos page says to use the Forgot Password option on the login page and verify your registered details.

Hathway WiFi password change

Change the Hathway WiFi password on the router page while connected at home; no online link or mobile login changes the key. The Hathway Broadband app books connections, tracks usage, pays bills, changes plans and logs service requests. Its listing names no Wi-Fi feature. Your registered mobile number signs you in to Self Care for bills, plans and the speed test, not to the router.

Your box	Menu path	Name field	Key field	Save
ZTE F660, F602W, 612W	Network Interface > WLAN > SSID Settings	SSID Name	Security, then WPA Passphrase	Submit
Genexis Platinum 4410	Net > LAN	SSID	WPA Pre-Certification Shared Key	Submit
Tenda AC1200 A9	Wifi Settings > Wifi Name & Password	WIFI Name	WiFi Password	Save
D-Link DIR-615	WIRELESS > Wireless Basics	Name (SSID)	Pre-Shared Key	Apply
D-Link DIR-842	Settings > Wireless	Wi-Fi Name (SSID)	Password	Save

These paths and the Genexis field name are copied from Hathway’s undated FAQ. If a menu on your screen has a different name, follow your own model’s menu. On the Tenda, pick WPA/WPA2-PSK as the encryption mode and repeat the steps for the 5GHz network, which uses the same menu. The SSID is the Wi-Fi name, explained further in what an SSID is.

Hathway sets three rules for the new key on its ZTE and Genexis steps:

• Use 8 to 63 characters.
• Include at least one capital letter and one special character.
• Leave the Hide SSID box unticked, or the network vanishes from every phone and TV.

After saving, reconnect each phone, laptop and smart TV with the new key. For slow Wi-Fi, Hathway’s FAQ suggests a 40MHz band width and channel 9 or 11 in the same WLAN menu.

Hathway router password reset

On its ZTE boxes, Hathway’s FAQ puts the Reset button next to the Power button. Press it with a pointed object for 10 seconds. Then join the network with the default Wi-Fi name and key printed on the back of the box.

Hathway also warns that a factory reset can restore other settings to their defaults. Its advice is to call support before a reset if you cannot reach the settings page at all. Hathway gives no reset steps for the Genexis box, so ask support for that model too.

Hathway customer care for router problems

Hathway’s contact page gives 1800 419 3114 for broadband complaints and queries. Complaints can also go in by email, through the app, through Self Care or in writing, and each one gets a docket number. If a complaint stays unsolved, Hathway lists an Appellate Authority for the next step.

The My Hathway app is for Hathway Digital TV, so use Hathway Broadband for internet requests. Hathway’s own home Wi-Fi security tips also advise turning off web admin access from outside the home and replacing the default router password. Airtel’s fibre boxes in India use a different pair, set out on the Airtel Xstream Fiber router login page.

Hathway router login page not opening

For causes beyond this list, use the checklist for a router page that will not load.

Password rejected on a ZTE or Genexis box

Type the MAC ID with no colons or dashes, and use the number zero, not the letter O. Then try admin in lowercase.

Captcha fails every time

Copy the Validate Code exactly as shown, or reload the page for a new one.

Label password no longer works

Someone changed it after setup. Ask the installer or family member first, then call Hathway before any reset.

Nothing loads at 192.168.1.1

A Tenda or D-Link router opens at 192.168.0.1. Also check that mobile data is off.

Typed a letter o or l in the address

Those are letters. Every part of the address is a number.

Wi-Fi disappeared after saving

Hide SSID got ticked. Join with a cable, untick it and submit again.

New Wi-Fi key refused or not saved

Follow Hathway's rule: 8 to 63 characters with at least one capital letter and one special character.

Wi-Fi connected but no internet

If one device is affected, reconnect it. If all are, restart the router and check your account in Self Care. Hathway says online payments can take 30 minutes to 4 hours to show.

Hathway plans or bill page opens

That is the Self Care site. The router page lives at the local address, with Wi-Fi joined.

Conclusion

Find the make and model on your box first, because the address and password differ between Hathway’s fibre boxes and its separate routers. If the MAC ID login fails, call Hathway before resetting. For a router that did not come from Hathway, the router login finder will help you reach it.