Excitel Router Login

The Excitel router login opens at 192.168.1.1 or 192.168.0.1, the two addresses Excitel’s own help articles give. The default username and password are usually printed on the router label. If they fail, the local partner who installed your connection may have changed them. Your Excitel account password is a different thing and will not open this page.

Which Excitel router do you have?

Excitel’s FAQ says a home connection needs a router and an ONT or modem, and that a Wi-Fi router comes with its plans. The ONT is the fibre box, which Excitel’s terms call an ONU. Some homes get one box that does both jobs. Others get a plain fibre box with a separate Wi-Fi router. Look at the boxes near your fibre cable first.

Your setup	Where to log in	Login
One Excitel box that also gives you Wi-Fi	That box, commonly at 192.168.1.1 or 192.168.0.1; the label shows its own	Label, or the installer’s pair
Small fibre box with no Wi-Fi, plus a Wi-Fi router	The Wi-Fi router, at the address on its own label	Label of the Wi-Fi router
Your own router behind Excitel’s box	Your router’s own address	Your router’s own label

Excitel names no device models on its site. Models users mention on Indian forums include a Genexis Titanium-2122A and a Ubiqcom GPON ONU. These are user reports, not an Excitel list, and no Excitel or maker page gives an address or login for them, so the label wins. Other Indian and African providers sit on the ISP router login hub. If your label shows the second address, the 192.168.0.1 login page covers routers that use it.

Excitel router login on a phone

Excitel’s own login article tells readers to type the address in the “search bar”, which sends many people to search results instead. The address bar is the strip at the very top of the browser. The 192.168.1.1 login page explains the first address in more detail. When neither address works, read the gateway your phone reports with how to find a router IP address on any device.

Excitel router default password

Excitel does not publish one shared username and password for its routers. Its router setup article says that, if you have not changed them, the default username and password can usually be found on the router’s label. The Excitel router login you need depends on who touched the box last:

Your situation	Login to try
New box, nobody has set it up yet	The pair on the label
Installed and set up by the local partner	The pair the partner set; ask them
Box was reset	The label pair again
Your own router	Its own label and maker’s manual

Excitel’s FAQ says the company usually handles installation and setup through a local partner network, so the partner may have changed the login. Login lists that claim one pair for every Excitel router cite no Excitel source; the default router passwords list explains why ISP logins vary. Once you are in, swap the admin password for a long one; building a strong password shows a simple method.

Excitel account login vs router login

Searches for “Excitel login” usually mean the customer account, which uses a different password from the router:

What you want	Where to do it	Password
Pay a bill or see your plan	my Excitel app or Excitel’s web portal	Account (self-care) password
Raise a ticket	my Excitel app	Account (self-care) password
Change the self-care password	my Excitel app	Your current self-care password
Change Wi-Fi settings or the admin login	Router page at the address above	Router label or installer’s pair

The my Excitel app on the App Store lists “Change your self-care password” among its features.

Excitel WiFi password change

Change the Excitel WiFi password in the my Excitel app if your version shows the Wi-Fi option, or on the router page under Wireless, Wireless Settings or SSID. Whichever way you change the Wi-Fi name and key, every phone and TV must join again with the new key.

Change WiFi password in the my Excitel app

The app’s description lists bills, account details, troubleshooting and cases. Its App Store release notes for version 3.29.0, dated 6 October 2026, read “Wifi SSID and Password change improvements”. Version 3.26.0 added a list of connected Wi-Fi and wired devices. Update the app from the App Store or the my Excitel listing on Google Play, then look for the Wi-Fi option. If your app does not show it for your box, use the router page instead.

Change WiFi password on the router page

Excitel’s SSID renaming steps describe the same flow for any router:

An Excitel user on the TechEnclave forum found the dual-band router’s 5 GHz signal strong only in the room where the router sat. If far rooms keep dropping, join the 2.4 GHz network there; this comparison of 2.4 GHz and 5 GHz explains the trade-off.

Excitel router password reset

Hold off on the reset button until you have asked Excitel. First open the my Excitel app: its troubleshooting area shows global issues affecting a wider area and your “Last Attempt Failure Detail”. If a wider outage is listed, a reset will not fix it. Excitel’s terms say the ONU and router given with a bundled plan are free to use but stay Excitel’s property. A reset also wipes whatever the partner set up for your connection, and Excitel’s FAQ says its technical team can help with router configuration.

If you do reset, the label login and the label Wi-Fi key normally come back. Log in, set a new admin password and a new Wi-Fi key, and test the internet. If the internet light stays off, raise a ticket rather than trying settings from forums. If the box is physically damaged, Excitel’s terms replace it on request for Rs 2000, as of October 2026.

Excitel customer care for router problems

Excitel’s FAQ on support and devices says raising a ticket in the Excitel app is the fastest way to log a complaint. Other routes it lists, as of October 2026:

• Email: support@excitel.com
• Phone: 011-69656965 for Delhi, Lucknow, Meerut, Gorakhpur, Jaipur and Kanpur; 040-69656965 for Bangalore and Hyderabad.

Call them when the login page loads but no label pair works, when the internet stays down after a restart, or when the box keeps freezing. Excitel’s terms promise to replace a faulty ONU after a complaint. As of October 2026, its FAQ adds one day of validity for every 4 hours without connection, for no-connectivity cases only. You may also add your own router; Excitel says it is usually used as an extender for more coverage.

When you leave Excitel, the ONU goes back to a person Excitel appoints, such as the local cable operator, a retail partner or a logistics firm. If you paid a security deposit, Excitel’s terms (as of October 2026) refund it online within 45 working days after it accepts the ONU. The same terms forfeit the deposit after more than six months without a renewal, so return the box promptly. If your home also has a BSNL fibre line, its boxes are covered on the BSNL router login page.

Excitel router login page not opening

Wider causes such as a VPN, a proxy or an IP conflict are covered in fixes for a router admin page that will not open.

"This site can't be reached" at 192.168.1.1

Try 192.168.0.1. Check that the phone is on the Excitel Wi-Fi and that mobile data is off.

A page of search results opens

The browser treated the address as a search. Clear the top bar, type http://192.168.1.1 with no spaces and press Go.

Nothing opens after typing a letter o

That is a letter o. Every part is a number: 192.168.0.1 or 192.168.1.1.

Label username and password rejected

The local partner may have changed them during setup. Ask them or raise a ticket before you reset.

Account password does not work on the router

The self-care password only opens the my Excitel app and portal. Use the router label pair.

Admin page freezes after a few clicks

Users report this on some Excitel routers. Restart the router with its power button, try again, and raise a ticket if it keeps freezing.

Wi-Fi connects but no website loads

Check global issues in the my Excitel app, restart the router once, then raise a ticket in the app if it stays down.

An extra network called www.excitel.com appears

Some users see this second network on Excitel fibre routers. Ignore it and join your own network, or ask Excitel about it.

Conclusion

Check the label first, then try both addresses with mobile data off. If the label pair fails, ask the local partner or raise a ticket before you press reset, because the box belongs to Excitel. If your router came from a shop rather than from Excitel, start from the router login pages by brand instead.