Safaricom Router Login

The Safaricom router login for 4G and 5G home routers is 192.168.8.1, with admin as the user and admin as the password, as Safaricom’s own service terms state. Join the router’s Wi-Fi first. Home Fibre works another way: the installer sets the Wi-Fi name and password, the login reaches you by SMS, and you change it in the MySafaricom app.

Which Safaricom router do you have?

A box with a SIM card inside is a 4G or 5G home router. A box fed by a thin fibre cable from the wall is the Home Fibre router.

Safaricom 4G or 5G home router

This is the box you buy at a Safaricom shop, a dealer or on Masoko, and it arrives with its own SIM. The back label carries the WI-FI KEY, the “4G SIM Number” and the mobile number of that SIM. Safaricom’s Fixed LTE terms, first written for the 2021 launch, tell you to open 192.168.8.1 and sign in with admin twice. They never name the maker.

Kenyan tech site Tech-ish reported in July 2025 that Safaricom’s 5G routers on Masoko were the Huawei H155-382 and the Nokia Gateway 2. On a Huawei-branded unit, Huawei’s help describes one login password, printed on the nameplate; our Huawei router login notes cover that family. Safaricom gives no address or login for the Nokia model, so read its label and use exactly what it shows.

Safaricom Home Fibre router

Safaricom’s Home Fibre terms say the installer will “set up the Wi-Fi network and configure your username and password”, and that the login reaches you by SMS. Safaricom does not publish the admin address or an admin login for this router. Check the sticker on the box. If it shows 192.168.100.1, the 192.168.100.1 fibre router page explains that address.

Safaricom MiFi login

Safaricom has no help page for a pocket MiFi login. Read the label on the back or under the back cover, and use the address printed there. If the unit carries the Huawei logo, Huawei’s Mobile WiFi help points to 192.168.8.1 and the nameplate. It also warns that the address and password “may vary for the carrier custom versions”. The nameplate password opens the settings page; it is not the Wi-Fi password. No label? Work it out from your phone with the steps to find a router’s IP address.

Safaricom router login steps for 4G and 5G

The steps work on a phone or a laptop, and the 192.168.8.1 login page lists other boxes on the same address.

If the phone shows “Your connection is not private”, the browser usually tried https. Type http:// in front of the address and try again. A page that still will not load is covered in what to do when the router page will not open.

Safaricom WiFi password change

One Safaricom box can have three passwords, and typing the wrong one makes the login fail:

Password	Where you find it	What it opens
Router admin password (4G/5G)	admin, per the terms, or the nameplate on a Huawei unit	The settings page at 192.168.8.1
WI-FI KEY (4G/5G)	Back label, until you change it	Your phone’s or laptop’s Wi-Fi connection
Home Fibre Wi-Fi password	SMS after installation	The Home Fibre Wi-Fi

Safaricom 4G or 5G router WiFi password change

After the Safaricom router login, the terms tell you to “Input your preferred Username” and then your preferred password. That pair becomes the new Wi-Fi name and key, and the terms end with signing your other devices in again with it. On a Huawei-branded router, Huawei’s CPE help gives the path Wi-Fi Settings > Wi-Fi Basic Settings: type the new name and password, then tap Save. The HUAWEI AI Life app does the same under Show more > Wi-Fi settings while your phone is on the router’s Wi-Fi.

Safaricom Home Fibre password change

Safaricom’s Home Fibre FAQ sends you to the app, not a router page. Open MySafaricom, then go to Home Internet > Home Fibre > Manage account and change the username and password there. The MySafaricom app on Google Play also lets Home Fibre customers pay or change their plan. If the app fails, call 400 from the number you pay with. For other routers in the house, see how to change a Wi-Fi password on any router.

Is the Safaricom login portal the router page?

No. The router page and your Safaricom account are two separate things:

You want to	Go to
Change the Wi-Fi name or key on a 4G/5G router	192.168.8.1, on the router’s Wi-Fi
Change the Home Fibre Wi-Fi password	MySafaricom > Home Internet > Home Fibre
Pay or renew a 4G/5G plan	*400# > 4G for Home, or *485# > Other Services > LTE Fixed Internet
Check if the 4G/5G account is active	*400# > option 5 > 4G Home > check A/C status
Load airtime on the router SIM	*141* plus the SIM number from the label

Your account number for the 4G/5G service is the mobile number of the SIM inside the router.

What Safaricom locks and when to call

The Home Fibre and 4G/5G terms add three points that matter before you change settings:

• Equipment Safaricom provides, such as the Home Fibre router, stays Safaricom’s property, unless you bought it outright. Either way you “must not in any way interfere with, alter or modify” it or its software.
• Safaricom handles “Service-related issues and not device or private LAN”. Your own extra router, laptop or cabling is your job.
• Each 4G router comes with a designated 4G SIM, and each 5G router with a designated 5G SIM.

A factory reset wipes the Wi-Fi name and whatever Safaricom set up, so ask first. If support agrees, the router factory reset steps explain the button and what you lose. Moving house with Home Fibre? Safaricom’s FAQ says to take the router with you, because a reconnection fee applies to customers who arrive without it, and when the service ends Safaricom collects the router. Report a fault, damage, loss or theft of Safaricom’s equipment straight away, as the terms require. Contacts: call 400 for Home Fibre, Line 400/222 for 4G/5G, or email safaricomhome@safaricom.co.ke.

Safaricom router problems and fixes

192.168.8.1 will not load

Check that the phone is on the router's Wi-Fi and mobile data is off. Type the address in the address bar with http://. If it still fails, the box may use another address: read the label.

admin and admin are refused

Someone changed the admin password, or it is a Huawei-branded unit that wants only the nameplate password. If neither works, see how to get back a lost router password before you reset.

You forgot the Wi-Fi password

If it was never changed, it is the WI-FI KEY on the back label. Otherwise sign in and open the Wi-Fi settings, or follow ways to find a saved Wi-Fi password on a phone or laptop that is still connected.

Wi-Fi works but there is no internet

Dial *400#, option 5, 4G Home, check A/C status. Safaricom's terms say to check for an active account first when the router will not connect. They also say to read the router manual for the light that shows it is online.

A new 4G or 5G router does not go online

Since May 2025, Safaricom lets you scan a QR code to register the SIM, activate the account and buy a package. Do that before you open the router page.

Conclusion

For a 4G or 5G box, the Safaricom router login is 192.168.8.1 with the label close by, and Home Fibre is managed in the MySafaricom app. When something is locked or broken, call Safaricom rather than modify its equipment. Providers in other countries are listed in the ISP router login directory.